Refund & Return Policy

Refund & Return Policy – Olympus

At Olympus, your satisfaction is our priority. Please read our policy carefully before making a purchase.

1. Returns
We accept returns within 30 days of delivery if the item is unused, in original condition, and in its original packaging.

2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

3. Non-Returnable Items

  • Gift cards

  • Items purchased on final sale

  • Personalized or custom-made products

4. Exchanges
If you received a defective or incorrect item, please contact us within 7 days of receipt at support@olympusmadrid.com with your order number and photos.

5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.