Refund & Return Policy

At Olympus Madrid, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy as outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition

  • All original packaging, labels, and accessories are included

  • The product shows no signs of wear, damage, or misuse

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Items that have been worn or used

  • Items damaged due to improper use

  • Items returned without original packaging

  • Gift cards or promotional items (if applicable)

3. How to Request a Return

To initiate a return, please contact our support team before sending any item back.

Email: support@olympusmadrid.com

Please include:

  • Your order number

  • Reason for the return

  • Photos of the item (if damaged or defective)

Our team will review your request and provide return instructions if approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

Return shipping fees are non-refundable.

5. Refunds

Once we receive and inspect your returned item:

  • You will be notified by email of the approval or rejection of your refund

  • Approved refunds will be processed to your original payment method

  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable.

6. Exchanges

We do not offer direct exchanges.
If you need a different size or item, please return the original product and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
In such cases, we will offer a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank account or payment provider

  • Contact your credit card company (processing times may vary)

  • If the issue persists, please contact us for assistance

9. Policy Updates

Olympus Madrid reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Information

For any questions regarding returns or refunds, please contact us at:

Email: contact@olympusmadrid.com
Brand: Olympus Madrid
Business Location: 1209 Mountain Road Place Northeast,STE NAlbuquerque, NM 87110